Monitoring 24/7/365
Monitors the critical health status of devices and line of business applications
Monitoring of free space on your server(s)
Monitoring connectivity status (Internal/External)
Monitoring for Uptime and availability of resources
Monitoring for System failures
Monitoring essential services are running and restarting them automatically if they fail.
Verifying that Updates are being applied on time
Monitoring Antivirus/Anti-Spam/Anti-Phishing
Backup Status
Providing Daily/Weekly/Monthly reports on all issues found
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Asset Management
Keeping track of your hardware & software inventory is a part of our core MSP; this allows CSG to track Vendor warranty and licensing statuses.
Uncover savings through process improvement and support for strategic decision making
Gain control of your inventory
Increase accountability to ensure compliance
Enhance asset performance and the life cycle management
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Backup Administration
You can in no way be certain when your PC Network is going to fail. This can take place even if you take all of the proper precautions. An energy surge could knock out all of your computers and could even ruin them beyond repair. A malicious virus could come in off of the Net and run its way through your complete System, deleting materials that you cannot afford to lose. The only way to make absolutely certain they are protected is by having a proper backup system.
Backup doesn't mean just making a copy of the data and ignoring it. Backups are important because they make the data available for continued use. More than making a backup of all data, the method to restore them to usability is also critical. Backups must be made consistently – not one-half of the data now and the other half later. Backing up large volumes of data and restoring them takes considerable time and effort. We manage that for you:
Configure, manage and monitor backup and related infrastructure components
Create and manage backup scripts
Plan and execute backup upgrades and patches
Ensure data backup solutions are implemented and supported to meet internal and external standards and service level requirements
Perform SAN fabric configuration management and zoning as pertains to the backup infrastructure
Maintain inventory of tape, backup, and server hardware in local data center
Basic troubleshooting of backup and restoration of failures on multiple platforms with varied configurations
Perform data restorations for server, file system and/or databases upon customer request
Conduct regular audits of backup configurations to ensure quality of service
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Disaster Recovery
The purpose of disaster recovery planning is to keep a business running during a natural, man-made or technological interruption. Although the first concern must be for the safety and welfare of employees, today’s knowledge-centric organizations require a technology solution to quickly continue business operations in as full a capacity as possible. A robust disaster recovery plan – encompassing not only protection of information and redundant infrastructure but also worker access to them – can be critical to the survival of the organization and to the livelihood of its employees.
Perform a Business Impact Assessment to prioritize your business processes
Audit/Independent Review Program
Perform Risk Assessment/ Identification
Perform Risk/Crisis Management
Managing the Human Element
Identifying the Recovery Objectives
Creating a Disaster Recovery and Business Continuity Plan
Testing the Plan
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Exchange Administration
Maintain Microsoft Exchange Servers to ensure reliability of company email systems and to minimize service interruptions
Administration/Management of Server/ Database/ Storage/ Messaging
Supporting a multi-site Microsoft Exchange organization in order to meet and maintain appropriate service levels
Troubleshoot issues related to Microsoft Exchange Server and company email service, such as mail delivery issues and System and service outages
Review System event logs generated by Microsoft Exchange Server systems to ensure systems are operating normally
Respond to email related emergencies
Routine maintenance (Data store defragmentation, updates, monitoring, etc.)
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Help Desk
Client staff has access to our Helpdesk for everyday Network or Desktop issues, this service enhances productivity when various software issues need addressing or Users need advanced guidance with application functionality.
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Initial Maintenance
Defragment your hard drives, run ScanDisk and surface scans and run disk-cleanup utilities
Update System firmware, utilities, and software
Install and run anti-virus/anti-spyware software
Optimize System performance
Perform System security and hardening tasks
Setup Daily/Weekly/Monthly backup jobs as required by client
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Initial Network Evaluation
Evaluate your Network’s performance, security, and reliability
Analyze your Network security for vulnerabilities
Monitor your Network’s traffic for bottlenecks
Assess your Network resources (printers, file servers, application servers, etc.) for reliability
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Initial Network Inventory
Inventory your Servers Hardware/Software
Inventory your Network Devices
Inventory your business Apps
Internet connection information
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Network Administration
Oversee day-to-day operation of Network computers and equipment including:
Hardware/software support for Server and Network equipment (Switches , Routers, Firewalls, etc.)
User/Computer accounts management and access privileges
File/Print sharing management
Data backup and recovery tasks
Internal/External Security management
Network and remote connectivity hardware/software support
Technology needs analysis and implementation plan
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Network Device Management
Servers are not the only devices that comprise your Network infrastructure. Firewalls, switches and routers are all part of your network and these devices are also managed remotely by staff and through our monitoring systems.
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Network Maintenance
Install, schedule, and coordinate server, router, firewall, switch and PC firmware/utilities/applications for optimum performance and take preventative measures to avoid hardware/software failures and security threats.
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Ongoing Maintenance
Review logs for indicators of developing problems
Perform routine maintenance
Update System Firmware, Utilities, and Software
Verify virus/spyware updates and scheduled scans are performed on a routine basis
Ensure you are backing up your critical data on a regular basis
Optimize System performance
Perform Security and Operating System updates
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Onsite Network Support
Our expert engineers, technicians and management teams can handle any aspect of your Network needs from one-time Network design projects to connectivity troubleshooting to proper technology training:
Network Infrastructure Design and Implementation
Wireless Network Design, Installation and Support
IP Phone Systems Setup and Computer Integration
Network Hardware Fix, Upgrade and Support
Software Upgrades, Updates, Patches, Installations and Support
Weekly/Biweekly/Monthly network onsite maintenance audit
Individual and Group Tutoring and Training
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Printer Management
Through remote administration, CSG can manage your company’s printer drivers, notify you of consumables status and maintenance requirements. In addition to resolving print queue failures and redirecting of print jobs.
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Proactive, Scheduled Network Maintenance and Support
CSG offers prescheduled on-site visits by your Network Technician on a biweekly basis for routine maintenance of various systems
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Remote Backup
Having onsite backup is not always enough. Implementing an offsite backup solution is important because businesses depend on data; data sits in an office and offices are vulnerable. Hi-impact events such as fire, flood, theft can be devastating; low-impact events such as power outages are disruptive. Most businesses that perform regular backups do so using a tape or hard disk storage system. Only a small proportion of these, however, use a systematic method of storing data offsite. Most either keep these storage systems onsite (often in the same physical room as the source of the data) or in a separate part of the same building. Many have a system in place for taking these tapes or hard drives "home" relying on a member of staff to do so. Most typically, this would be the IT administrator, the office admin or one of the company Directors.
The biggest limitation of this method of offsite data storage is that the process is manual. It is too difficult to ensure data is automatically stored offsite. And even if the data is held offsite, it is difficult, or at best inefficient, to get the data back when needed.
Remote backup is an effective solution offsite data storage requirements. Remote backup allows for historical archives to be stored in multiple secure Data Centers. Data is encrypted and sent in ‘block level’ increments, meaning that even large volumes of changing data can be transmitted effectively over relatively narrow internet connections. Because the System is automated and monitored by us, Data is guaranteed to be offsite and secured. The System is not limited by the physical or logical size of individual tapes or external hard drives, the solution can scale according the source data requirements.
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SQL Server Administration
SQL Servers are business critical systems that require technical support, continuous monitoring and frequent maintenance of their database environment
Database Administration
Database Tuning
Database Management
Database Security
Database Backup and Restoration of SQL Environment
Database Performance Monitoring and Optimization
Database High Availability
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Vendor Management
Through its various core services, CSG can efficiently manage your vendor relationships such as warranty repairs requests, software upgrades and address business related inquiries. CSG can also consult to ensure on best pricing for your consumables and IT needs.
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